BigRock Review 2023: Complete breakdown of its services

BigRock Overview

Here’s everything about BigRock in brief:

Company Information

4 Things Good about BigRock

1. Servers in India

Server Response Time (or SRT) is the total time taken between when a web browser sends a request and the server responds to that request. In general, the nearer the server, the better the server response time.

We’ve tested many web hosts suitable for people looking to serve the Indian demographic. Most hosting options have servers in the US or far from India, i.e., comparatively worse SRT. And the simple fact that BigRock[1] has data center(s) in India enters it in a rare category of top hosting providers.

In our test using Bitcatcha, a server response time measuring tool, we found that sites hosted on the Indian BigRock server responded in a mere 33 ms when tested from Bangalore. This is especially extraordinary when you know that Google recommends keeping SRT < 200 ms.

In short, we love the fact that BigRock[1] has servers in India.

2. Three starting-up freebies

It’s apparent that BigRock’s primary target is beginners and small businesses who would rather not spend on expensive web hosts. So, they have built their package such that it’d attract the primary audience. How? They include these three beginner-friendly features:

In short, BigRock takes care of beginners’ needs.

3. Pretty decent performance

BigRock’s performance isn’t the best ⁠— in fact, comparatively affordable options like Hostinger perform better. However, it isn’t worse either.

In our experiment, BigRock’s uptime measured 99.89%, which is 0.01% less than their guaranteed 99.9%. It’s mediocre at best and pretty bad if compared to Hostinger’s 99.99%.

We also ran loading time tests, and BigRock hosted sample page loaded in ~780 ms, which is excellent considering the recommended limit is 1 second. However, compared to Hostinger’s 500-ish ms loading time, it’s ordinary. 

Overall, the only reason why this section is in the “Plus” segment is that there are way worse web hosts in the market. Plus, the SRT of BigRock is extraordinary.

Long story short, these freebies make iPage’s offering an outstanding value for money.

4. Softaculous with 300+ apps

You can install your favorite CMS like WordPress, Joomla, Drupal, etc., in one click using the Softaculous from the BigRock cPanel. Plus, you have access to the SitePad website builder if you want to create a static website. 

Moreover, you can install other 300 scripts, including but not limited to ones meant to create blogs, micro-blogs, forums, wikis, galleries, e-commerce, etc.

2 Things that can be improved

1. Mediocre customer support

In our opinion, customer support is as essential as any other factor like loading speed or uptime. Sure, the latter mentioned elements must be at peak all the time, but the customer support should also be at best if & when needed.

BigRock offers 24/7 support tickets to resolve all customer queries. Plus, you can live chat or call their support agents between 9 am and 8 pm.

For our experiment, we tried their support tickets and the live chat option. They took more time to respond than many other alternatives. Also, the replies weren’t satisfactory as per our standards.

Overall, BigRock’s customer support is very mediocre. It definitely can be improved ⁠— they most likely need to add more professionals to the team.

2. Below average customer reviews

Besides what we think & find from our experiments, we also like to check what their previous and current customers feel about the web host’s services. We scroll through reviews on sites like Trustpilot & MouthShut for this.

When we did the same for BigRock, we found that many BigRock customers were unhappy with BigRock.

Overall, the ratio of satisfied to dissatisfied customers was about 50:50. Of course, people with bad experiences are more likely to rate the services, but when we see providers like Hostinger regularly average 4.5+/5, BigRock’s 2s & 3s/5 become a concern worth sharing.

BigRock Plans and Features

1. Shared Hosting

These plans include a free SSL certificate, free email addresses, and free domain registration for the first year.

Linux shared

WordPress Shared

2. Optimized WordPress

For WordPress users, BigRock offers optimized basic plans and advanced plans.

WordPress Basic

WordPress Suite

These plans include two extra features, Sitelock & Codeguard, for security & backups. Otherwise, they are the same as the basic ones with pricing & server density difference, of course. 

Remember, you can’t upgrade your plan once you buy it, so choose for the future.

3. VPS hosting

With these plans, you get divided ⁠— not shared ⁠— server resources and root access to do whatever you like. Moreover, if your site needs more storage than mentioned, you can add more for INR 15/GB.month.

4. Dedicated Servers

For rock-solid performance for high-traffic sites and web apps, these dedicated server plans are ideal:

Conclusion | Do we recommend BigRock?